Privacy Policy

LEffective Date: April 28, 2026

Last Updated: April 28, 2026

ProFix Appliance Repair ("ProFix," "we," "our," or "us") operates the website located at www.profix.us.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:When you contact us by phone, email, or through our website, we may collect your name, phone number, email address, service address, and details about the appliance or equipment you need repaired.

Information collected automatically:When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through standard web analytics tools and helps us understand how visitors use our site.

2. Third-Party Booking Platform — HouseCall Pro

ProFix uses HouseCall Pro, a third-party field service management platform, to schedule appointments, manage service calls, and process job records. When you book a service with us, your name, contact information, service address, and appointment details may be entered into or processed through HouseCall Pro.

HouseCall Pro operates under its own Privacy Policy, which governs how it collects, stores, and uses data on its platform. We encourage you to review HouseCall Pro's Privacy Policy at www.housecallpro.com/privacy.

ProFix does not sell your information to HouseCall Pro or any other third party. Your data is shared with HouseCall Pro solely for the purpose of scheduling and managing your service appointment.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm service appointments
  • Communicate with you about your repair or service call
  • Send appointment reminders and follow-up messages
  • Respond to questions and customer service requests
  • Improve our website and services
  • Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

  • Service providers: With HouseCall Pro and other tools used to operate our business (scheduling, communications), solely to provide services to you.
  • Legal requirements: When required by law, court order, or government authority.
  • Business protection: To protect the rights, property, or safety of ProFix, our customers, or others.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

We may use Google Analytics or similar analytics services to understand how visitors interact with our site. These services may collect information such as your IP address, browser type, and pages visited. Google's use of this data is governed by Google's Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. If you would like us to delete your information, please contact us using the details below.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at Profixrepair.us@gmail.com or call (551) 348-7374.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

ProFix Appliance Repairo

Call Us: (551) 348-7374

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